Studio Policy & FAQ
Please find answers to studio policy and commonly asked questions below.
Lesson absence
Students/parents must provide five working days’ notice for external events, two weeks’ notice for holidays, and notify Level Up Piano by 7:00am on the day of the lesson if absent due to illness. Students are allowed up to two make-up lessons per term if sufficient notice is given. Missed lessons without proper notice will still be charged.
What payment system do you use?
Invoices can be paid directly via bank transfer. You can also log into the 'Student Portal' to access invoices, and pay via credit card or direct debit.
Can I start during a term?
Yes. If starting mid-term, accounts are charged based on the remaining weeks of term.
Discontinuing lessons
Four weeks’ written notice (text or email) is required. For example, if notice is given in week 5 of a term, the final lesson will occur in week 9.
